Feb. 14, 2007 | According to the Seattle Times, Starbucks Chairman, Howard Schultz, felt the need to send Starbucks employees a pep-talk letter.  Obviously Howard is bothered by some recent, but unnamed, criticism directed at Starbucks. 

In my eight-years at Starbucks, Howard was never bothered enough to send such a letter to all employees.  On many occasions though, he would leave impassioned voicemails to all Starbucks stores.  However, voicemails are not able to reach all employees at all stores.  Only the store management team, including assistant managers and shift supervisors, listen to voicemails.  So sending a letter to every employee says a lot. 

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