Whenever Starbucks undergoes a major corporate reorganization and redraws its organizational structure, which usually happens once every 18 months, executive management does two things. First, Starbucks executives remind corporate employees that while their proverbial cheese has been moved, employees must not hem and haw about the changes. Instead, Starbucks’ employees should scurry about and sniff around to adjust to the new organizational alignment.

The second thing Starbucks executives do is remind employees that no matter what organizational and departmental management changes take place, there is only one boss that truly matters—the customer.