(34) Live Your Mission
Starbucks makes its mission statement a living document through encouraging all partners to question any activity they believe the company is doing that goes against company values. This process is called Mission Review, and each month around 200 submissions are received by Starbucks from interested and concerned employees. Every submission gets a response, many of which get more than that. They get action. This not only gives each employee a voice in the company, but it keeps the company on track and in line with its original values. It lets employees know the company is listening and reacting to them.
Posted in Discuss the Tribal Truths
