Starbucks focuses much of its store-level barista training programs on teaching employees to deliver not ordinary customer service but legendary customer service. However, Starbucks doesn’t totally rely on bulky and verbose training manuals to teach baristas how to deliver legendary customer service. Instead, Starbucks instills two customer-service-focused mantras in the hearts and minds of every barista: “Just Say Yes” and “Connect, Discover, Respond.”